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Driver Help Centre

Received a parking notice? We’re here to help.

Pay online, ask for a review or apply for a permit. If something went wrong, tell us. Honest mistakes deserve a fair hearing.

Pay a notice Dispute a notice

Our commitment to drivers

Your rights at every Parking First lot

See the evidence

Every notice comes with time-stamped photos you can view online.

A grace period

A short grace period applies before a notice is issued, so a slow walk back is never punished.

A fair review

Every dispute is read by a person and answered in writing with a clear reason.

Clear amounts

The amount owing is shown on the notice and on the signs. No hidden fees.

Pay a parking notice

Enter the notice number printed at the top of your notice and your licence plate. We will email you the photos, the amount owing and your payment options.

We will send the notice photos and payment options to this address.

We use your details only to respond to this request. Privacy Policy

Dispute a parking notice

Tell us what happened and attach anything that helps, such as a payment receipt, permit or photo. A member of our team will review it and reply by email.

  • Paid but entered the wrong plate
  • Valid permit that was not displayed or registered
  • Pay station or app was not working
  • Signage was missing or unclear

Up to 3 receipts, permits or photos. JPG, PNG or PDF, 2 MB each.

We use your details only to respond to this request. Privacy Policy

Permits

Park regularly? Get a permit.

Permits are linked to your licence plate, so there is nothing to hang on your mirror.

Monthly permits

For tenants, employees and regular parkers. Renews automatically and can be cancelled anytime.

Visitor permits

For residents and tenants registering guests. Issued online in seconds.

Accessible & special permits

Accommodation for accessible parking, caregivers and frequent hospital visitors.

To request a permit, email info@parkingfirst.ca with the property name and your licence plate.

FAQ

Common driver questions

Is a parking notice the same as a municipal ticket?
No. A parking notice on private property is issued under the property’s posted terms of use. Municipal tickets are issued by the city and are handled separately.
How long do I have to pay or dispute?
The deadline is printed on your notice. If you submit a dispute before the deadline, payment is paused while we review it.
How long does a review take?
We aim to reply to every dispute within a few business days. You will receive our decision and the reason for it by email.
My vehicle was towed. What do I do?
Contact us right away with the property address and your licence plate, and we will tell you where your vehicle is and how to retrieve it.
How do I get a refund for a duplicate payment?
Email us your receipts. Confirmed duplicate payments are refunded to the original payment method.

Still need help?

Our customer care team is available Monday to Friday, 8:30 a.m. to 5:00 p.m. ET.

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